2010 - present

IBM Advantis - February 1995 - March 1996
Title: ​Network Operations Technician/Administration; 1750 Golf Road, Schaumburg, IL 60173; contracted through OSP Consultants February 1995 - October 1995 ​

Functions include: managed maintenance implementation on global voice network: manage trouble tickets, network security, localize troubles, direct, monitor, schedule, and coordinate maintenance technicians in an inter-organizational weak matrix environment for hardware/software network maintenance and administration
Technologies include: fiber optics, M1/3, CSU/DSU, T1/3, Stratum clocking, B8ZS, AMI; Tellabs Titan 5500 DAX switch, Nortel DMS 250 digital switch; SS7 trunk testing, loop, ground, and wink start signaling methodologies; auto dialers, PBX equipment, mainframes, 486SX, AS 400, RS6000, hubs, bridges, routers, gateways, and network cabling
Tools include: client-server technology, OS2, AIX, Windows 3.1, e-mail; 3270 terminal emulators; FIRE-BERD, T-BERD digital test sets; trouble ticketing systems, CARVM8 groupware record databases, RDBMS; MAXM alarm and monitoring system.

​​Functions: managed maintenance implementation on voice and data leased lines; localize troubles, direct, coordinate, and monitor inter-organizational/departmental maintenance technicians in a weak matrix environment; BERT and electronic signal impairment testing
Administrated grooming of corporate databases, circuits, and client documentation
Led implementation of radio traffic migration for FCC compliance; circuit provisioning including moves, adds, changes, disconnects, and document updates; quality client relations in a technical environment; network
security.
Technologies include: point to point and multi-point voice and data leased lines; T-1 pipes, fiber optics, microwave radio, and copper media; SS7, loop, ground, and wink start signaling methodologies; tie lines, FX circuits, 800 lines; 24kbs, 48kbs, switched 56kbs, 96kbs data links, SLC-96, bridges, modems
Tools include: UNIX platform, Hiekemian, Bradley, SMAS, TARS, and SARTS test equipment; WECO patch bays; COPS, SOTS, and TIRKS databases, RDBMS; DAX; SCAMIS ticketing system, groupware, and work flow software.
 

AT&T Communications - February 1984 - December 1990

Title: Communications Technician; 311 W. Washington, Chicago, IL/1000 Commerce Drive, Oakbrook, IL

​Coursework includes: project management, systems administration, business networks, traffic engineering, marketing, management, business law, economics, statistics, and accounting
Technical studies include: P.C. technology, TCP/IP, IPX/SPX, HDLC, OSI, Ethernet, Token Ring, FEPS, B8ZS, AMI, Stratum clocking, bridges, routers, gateways, hubs, mainframes, multiplexers, concentrators, LAN/WAN/PBX systems, modems, C-programming, X.25, frame relay, ATM, SONET, fiber optics, wireless communications, and network cabling.
Tools include: dBaseIII, Lotus123, Microsoft Office, WordPerfect, Microsoft Project
 

​Capstone: Call Center Project; IVR, Voice Mail, Skill Based Routing, Fax-On-Demand, Call Accounting, ANI, Message-On-Hold, ISDN, Predictive Dialers, ACD, Audiotex
Coursework includes: Project Management, Procurement and Contracts, Total Quality Management, Managing Software Projects, Systems Analysis and Design, Business Networks, and Project Budgeting
Tools include: Microsoft Project 95, CASE Software, Microsoft Office Suite, MINITAB software, and the Internet for business applications

DeVry Institute of Technology July 1992 - October 1994; Graduated Bachelor Of Science Degree in Telecommunications Management​

Keller Graduate School of Management November 1994 - June 1997; Graduated Masters Degree in Project Management ​

Education